Businesses are always looking for ways to make their customer service even better. One way they can achieve this is by hiring the right people for their call centers. Decreasing turnover rates and having a strong call center team begin with hiring strategies. Are you starting the process of hiring a … [Read more...] about 5 Tips for Hiring the Best Employee for Your Call Center
Your call center is only as effective and productive as your call center team. When it’s time to hire a call center agent, you will want to ensure you hire the best candidate—a trustworthy professional who will add value to your company. As you go through resumes and begin interviews, here are the … [Read more...] about Don’t Hire a Call Center Agent Unless They Have These Skills
