As a call center agency, it can be challenging to know where to go to find the most qualified call center agents to hire. You know securing the best talent for your customer-facing positions is key to having a successful agency. But it can feel like a full-time job trying to fill those positions … [Read more...] about Where Can Call Center Agencies Find the Most Qualified Call Center Agents?
Businesses are always looking for ways to make their customer service even better. One way they can achieve this is by hiring the right people for their call centers. Decreasing turnover rates and having a strong call center team begin with hiring strategies. If you are starting the process of … [Read more...] about 5 Tips for Hiring the Best Employee for Your Call Center