As a call center agency, it can be challenging to know where to go to find the most qualified call center agents to hire. You know securing the best talent for your customer-facing positions is key to having a successful agency. But it can feel like a full-time job trying to fill those positions with employees who will add value to your team for the long haul. You don’t want just any new hires. You want agents who will be invested in your center and become strong contributors to your call center team.
Here are four places you won’t want to skip during your search for the top call center agents:
Might you have trusted employees who have personal or professional contacts that would make a great part of your team? Ask them! Some of the best employees come as a result of relationships within an organization. Even better, set up a referral program for your agency to reward employees who refer qualified candidates. In many cases, employee referrals can minimize costs and hiring times as well as improve team retention rates.
#2: Social Recruiting
If you aren’t using social media to recruit, it’s time to start. Leverage the power of social media by creating compelling job listings with detailed job descriptions. Then, post them on your company’s social media page. Followers will share with others or tag potential candidates. This can help you connect with candidates you might not otherwise reach.
#3: Job Search Engines
Most employers know posting open call center positions on job search engines is a good place to start. But it is challenging to make your listing stand out from the rest. Taking the time to write a compelling, detailed description can make all the difference. Job seekers report that the quality of the description impacts their decision to apply. Include as many details as possible, such as the desired skillset, benefits, perks, and salary. The more information you provide, the more often your listing will show up in the search results.
#4: Call Center Staffing Agency
If you want to save time and money while finding the most qualified call center agent applicants, connect with a reputable call center staffing agency. The right agency will have experts who know where to look to find the best candidates with the skills and personality you need on your team.
At A Plus Staffing Solutions, we bring more than twenty years of staffing experience to your call center. Count on us to help you make a successful hire. We combine technology and recruiting expertise to help you reduce risk and increase profits. Let us help you find the most qualified call center agents. Connect with us online now to get started.